FlowArte Terms and Conditions

Please make sure to read before ordering:

FlowArte is a one woman shop based in Montreal, Canada. I use Canadian suppliers for my products that comply with ethical and environmentally conscious practices.

All prices are in Canadian Dollars.

About Apparel:

  • All scarves and leggings are made to order. For this reason there are no returns except if there is a printing or sewing defect. Please be sure to take your measurements
  • If there is a defect please contact me no later than 14 days after receiving your item and send me photos of the defect so I can assess and ask my printer to send you a new one. The customer is responsible for return shipping.
  • Please DO NOT send back an item without receiving return approval.

About Tote Bags

  • Tote Bags are made to order. For this reason there are no returns except if there is a printing or sewing defect.
  • If there is a defect please contact me no later than 14 days after receiving your item and send me photos of the defect so I can assess and ask my printer to send you a new one. The customer is responsible for return shipping.
  • Please DO NOT send back an item without receiving return approval.

About Art Prints

  • Art Prints are made to order. For this reason there are no returns except if there is a printing defect.
  • Art Prints are archival and are printed on paper made of 100% cotton linters. Bright and smooth.
  • Please DO NOT send back an item without receiving return approval.

About Mugs and Paper Weights

  • Mugs and Paper Weights  are made to order. For this reason there are no returns except if there is a printing defect.
  • Please DO NOT send back an item without receiving return approval.

Production times

  • Production times for apparel and tote bags are 7 to 10 days to print, sew and asses for quality control of your garment. Once it’s perfect it ships through Canada Post or the USPS system.
  • Production times for art prints, mugs and paper weights are 3 to 5 days.

Shipping

  • Once your item is made shipping times depend on the postal system. Which is usually pretty speedy in North America and Europe. Please be aware that certain postal systems are a little wonky.
  • There is no expedited shipping at this time.

Customs and Fees

-If ordering from outside of North America: Please be aware of your country’s import taxes and fees. In some countries, such as England, these fees can be substantial, and are the responsibility of the customer to pay for upon delivery.

If you have any questions please don’t hesitate to ask!